Shipping, Complaints, Cancellations and Return/Refund Policy
1. Domestic Shipping
a. We deliver orders from within Pakistan using reputable courier companies such as Postex Courier/ Trax Courier. We also deliver domestically using our own riders.
b. We will deliver your order to the address that you provide when placing the order on our website within 2-3 days of placing the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.
For any complaints or queries in relation to this website, our products or service, you can contact us on this number +92-42-38914899 or on this email email@example.com. We shall use our best endeavours to respond to your complaints or queries within 1-2 days of receipt.
In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.
You may cancel any order within 12 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.
Returns, Exchanges and Refunds
1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.
2. All goods being returned need to be sent by courier to House # 5 E/2 Block H Gulberg II Near Regency Inn Hotel Lahore.
3. We only accept returns of goods within 7 days of you placing an order through our website.
4. Goods that are returned to us must be in a condition that they can be sold again.
5. We will credit any refund for any goods returned and that are in a saleable condition within 7 days of receipt of the goods by us.
6. Instead of a refund, we may also provide you with store credit so that you can exchange the goods you want to return to purchase any other items from our website of the same value.
7. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.